Refund Policy

1. Corporate Training & Cohorts

For enterprise-level corporate training and private cohorts, refund terms are governed by the specific Master Service Agreement (MSA) or Statement of Work (SOW) executed between AIXL Academy and the Client Organization. Unless the agreement says otherwise, once a cohort is confirmed and lab environments are provisioned, fees are non-refundable.

2. Individual Course and Cohort Enrolments

This policy applies to every course, cohort and workshop an individual enrols in through https://aixl.academy. Attend the first two live sessions. If you decide the course is not for you, tell us in writing at [email protected] before the third live session begins and we refund the full fee you paid.

From the start of the third live session onwards the seat is confirmed and the fee is non-refundable. No-shows and sessions missed are not grounds for a refund after that point. Approved refunds are paid back to the original payment method.

3. AIXL Labs & Subscription Products

Subscriptions to AIXL Labs or other cloud-based SaaS products are billed in advance on a monthly or annual basis. These fees are non-refundable. You may cancel your subscription at any time, and you will continue to have access through the end of your current billing period.

4. Exceptional Circumstances

AIXL Academy reserves the right to cancel or reschedule sessions due to unforeseen circumstances (e.g., instructor unavailability, infrastructure failure). In such cases, participants will be offered a full refund or a seat in a rescheduled session.